Q: When do I know that I need to bring in caregiving assistance?

A: This is a very personal decision, different for every family. We suggest that you look into some of the links on our resource page, where you can get some suggestions about when to bring in outside help for the well-being of family caregivers as well as for those needing care.

Generally, when family members find that they are overwhelmed, or that they cannot continue the activities that they need to sustain to stay healthy and happy themselves, it's time to get help.

Q: How does finding a caregiver through Circle of Care work?

A: Just give us a call. We will meet with you to assess your needs, and refer one or more caregivers to you that have already been pre-screened and interviewed to make sure they meet our high standards, and are the best fit for your particular requirements.

You hire and pay caregivers directly. Circle of Care will bill you for referral fees as detailed in the rate plan that you select. Should a caregiver call in sick, we will do our utmost to refer an immediate substitute, and should a caregiver not prove a good fit for the patient or his/her family, we will refer a different caregiver.     

Q: Should I hire a caregiver through you, or go through an agency?

A: Clients often tell us that they are very happy with the quality and dependability that they get from an personally selected, experienced referral from us. Plus, an elderly person is frequently happier in a care situation with a consistent caregiver or caregiver team, as opposed to getting less experienced or consistent people from an agency.

Generally, the costs per hour are similar if not slightly lower to go through us. It is important to keep in mind that with Circle of Care’s direct-hire registry model, more of the money goes directly to the caregiver, which is why we are able to provide very high quality, experienced personnel.

You may wish to consult your financial advisor as to whether you need to pay a direct-hire caregiver as a household employee. If so, payroll services such as Paychex can help you set up a payroll account. Even with such a service, the cost of a direct-hire caregiver is comparable with that of an agency.

Q: What is care management, and when might someone need it?

A: If you are far away from your loved one that needs care, or you are overwhelmed by having to juggle all of their medical appointments, therapies, and other needs, then care management is for you. A care manager will schedule and track medical and other appointments, make sure that all members of the health care team are in communication with one another, and keep you informed of all treatments and changes, in addition to services as diverse as locating housing or arranging transport. This is an invaluable service for someone with complex medical and/or logistical needs, to make sure that all needs are met and nothing falls through the cracks.      

Q: Which rate plan should I use?

A: Generally speaking, paying referral fees by the hour is more efficient if you only anticipate needing care for a few months or less. Should you be looking for longer-term care, the other, single-payment plan option may come out less per caregiver-hour. We will be happy to help you find your most cost-effective option.

See our Rates page for more information.